We have a support team specializing in solving any issue or query that the users of our Developers Console may have. To access the contact panel, just click on the Contact Us option located at the bottom right of the screen—although there are other sections of the Developer Console where you can send messages to our team.
How to submit a ticket
To send a new query, you need to fill in the corresponding fields. There are three types of tickets. Choose the correct one depending on your query:
- Issue: Use this option when you need a solution to a technical issue or when you're having trouble using our Developers Console to publish an app. Remember that most issues can be solved by visiting our frequently asked questions guide in Zendesk.
- Request: Use this option when you want to make a request and suggest an upgrade for our platform.
- Claim: Use this option to claim ownership of an app that’s already published on Uptodown. For more information, see the section How to claim authorship of an app published on Uptodown.
Once the ticket type is selected, complete the Subject and Message fields. Try to provide as much information as possible about the issue you're experiencing and why the ticket was submitted. Also, if necessary, you can attach a file to the ticket by clicking on the Upload Attachment button.
There is no minimum response time for tickets, and our support team may decide not to respond to a ticket if they feel it's not a valid question. After submitting it, you'll receive the potential response via email to the account associated with the author's profile registered on the platform.